Refund Policy

At Dwella, we take pride in the exceptional quality of our handcrafted furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be the customer's responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any  defective items within 15 days of the receipt of the product in our warehouse. This means once the refund is approved, the customer will get the refund within 15 days in his/her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.

CUSTOM ORDERS

Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

MONOGRAMMED / PERSONALIZED ITEMS

These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.

FINAL CLEARANCE/ SALE

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

NOTE

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

CANCELLATION

Following policies apply for any Cancellations on our website.

For non furniture items under Rs. 5000, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 or the payment gateway charges whichever is higher as Cancellation charges. If an item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. within 15 days of the receipt of the product in our warehouse. This means once the refund is approved, the customer will get the refund within 15 days in his/ her account.

For Sofas and Furniture: They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

For all Other Products:  Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year  warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.